We pride ourselves in great customer support and providing an open communication system with our team via phone, an online project management dashboard, a ticketed support system, and even training videos. We strive to respond quickly and can often turn your support requests around within several hours. Quite frankly we have heard that this is one reason people love to work with us.
Project Management Dashboard:
Once you become a client, we manage your project using our online project management dashboard. This becomes a central hub of communication and allows for transparency and great communication. If you already have a project with us, you can access the dashboard below:
Centralized Email Support:
We also utilize a centralized email support system that allows us to triage and assign tasks in a centralized format. If you need assistance or have a question, rather than send an email to an individual at thirdRiver, please send an email to firstname.lastname@example.org. Our team will be alerted to your request and get back to you as soon as possible. This assures that your request won’t get overlooked accidentally in any one person’s individual email inbox.
It might be helpful to include a screenshot or video along with your request.
We have setup a video training site for all things WordPress, the content management system we use for all of our web sites. If you are an existing customer and need access to this site, please email email@example.com for more information.