What is a screenshot? (also called screen capture or screen grab)
A screenshot is an image taken of your computer screen display.
Why do you need a screenshot?
- Our web developers might not be able to replicate the problem.
- A screenshot is useful if you aren’t sure what words to use to describe the issue.
- We can have a record of what the error looked like.
How do I take a screenshot?
- You can download a helpful free software called Jing (we use this every day and highly recommend it.) http://bit.ly/2dG3Wml
- You can use a Windows Snipping Tool http://bit.ly/2dG4OaF
- Follow these instructions to take a screenshot on your Mac http://apple.co/2dG40Tl
How do I take a screenshot on my mobile phone?
How do I know if my website is down for me or down for everyone?
- Go to the website isup.me
- Put in the URL of your website
- The site will let you know if it is down for you or for everyone.
What is an IP address?
A number identifying what computer is using the Internet.
How do I find out my IP address?
- Google “what is my ip address”
- Answer will look similar to this: